As trusted advisors offering best practices and solutions, the Customer Success Management (CSM) team is the customer’s central touch point, whose primary job is to manage the long-term health and success of each customer.
Customer Success Management
EPIK is passionate about the success of its every single customer. It has developed an approach that ensures an active partnership with each of its customers.
Ensuring every customer’s success requires deep understanding of their individual needs. EPIK’s Team begins its customer relationship right at from the first interaction and maintain the same intensity in relationship which never ends. Every customer is special for us and it is our earnest endeavour to enable them in achieving maximum value from EPIK’s unique platforms.
Customer Relationship Management
As a matter of principle, we nurture every customer relationship by:
Offering best practices and suggestions to maximize the value of the Bank Operating System and achieve the institution’s goals
Providing proactive support including updates on the latest product releases
Driving user adoption and ensuring user success
Partnering to improve on strengths, eliminate inefficiencies and maximize productivity
Empowering users to tap into the power of our platforms through ongoing training
Measuring ROI by analyzing progress on the platform and identifying short- and long-term goals during biannual executive business reviews