ClickEZ- INTUITIVE, PERSONALISED, EFFECTIVE
Simple, intelligent and intuitive ‘digital’ approach to engage customers and ensure better collections and ROI for Banks and Credit providers Personalized customer segmentation is at the center of the next-generation collections model. These allow moving away from static classiﬁcation, whether standard delinquency stages or simple risk scores. Additionally, customers dictating their interaction touchpoints presents tremendous challenges for traditional collection models. However, it offers new opportunities for ‘Digital-Self-Service’ collection models.
Intuitive- Highly engaging Customer Experience allows customers to interact at a time and medium of their choosing through a Digital-Self-Service Portal
Personalized- Using predictive analytics and data-driven intelligence, lenders can personalize communication with every micro-segment of customers
Effective- Using neurodesign technology in the UX process, increase the pay/promise-to-pay by over 200% over traditional collections model
Now Finance, a leading finance company focused on home loans, vehicle finance, travel loans and other flexible personal loans in Australia. They were dealing with large amount of unsecured loans, facing challenges in collections with calls going to NRPC, varying workloads for loan collection agents, less customer information and payment notifications outside business hours. ClickEZ provided a unique solution that resulted in a 55% success rate in collections through self-service for Now finance compared to 25% success rate using traditional call mechanism.
- High response and payment rate through digital self service
- Lesser manpower required for early delinquency
- Real time customer response update to host CRM system
- Intelligent payment plans