Simple, intelligent and intuitive ‘Digital’ approach to engage customers and ensure better collections and ROI for Banks and Credit providers.

Personalized customer segmentation is at the center of the next-generation collections model. These allow moving away from static classification, whether standard delinquency stages or simple risk scores. Additionally, customers dictating their interaction touchpoints presents tremendous challenges for traditional collection models. However, it offers new opportunities for ‘Digital-Self-Service’ collection models.

Intuitive – Highly engaging Customer Experience allows customers to interact at a time and medium of their choosing through a Digital-Self-Service Portal

Personalized – Using predictive analytics and data-driven intelligence, lenders can personalize communication with every micro-segment of customers

Effective – Using neurodesign technology in the UX process, increase the pay/promise-to-pay by over 200% over traditional collections model

Key Functionalities

Pay now

No money in your nominated account? Pay overdue at convenience through a link. Application is integrated with leading payment gateways with a fully automated status update, Settlement to host system and reconciliation

Payment plan

Customer not comfortable to discuss their plans to clear overdue? They can use the intelligent payment plan options to intimate on the arrangement. Banks and other institutions have control over options that allows individual customers to change the frequency, amount and start date.

Request a callback

Customer has a query or dispute? They can use the ‘Request call back’ option and select a suitable date and time slot of their preference. Integrated with CRM and IVR system to schedule automated calls

Key Features

Intuitive options

Simple, yet powerful and intuitive options like pay now, Update call-back and View payment plan.

Easy to Integrate

Using the twin capabilities of API and RPA, ClickEZ can easily and quickly integrate even with legacy systems where no API is available.

Flexible Deployment

Gets the system up and running quickly through flexible deployment models: on-premise, cloud, or hybrid.

Highly secure

Application is secured by HTTPS TLS 1.2 protocol messaging. The application is also built with OWASP 3.0 guidelines.

Payment Engine

End to end payment capability from transaction creation, status update, settlement and reconciliation.

Line of Business

  • Banks

  • NBFCs

  • Mutual funds

  • Telecommunications

  • Utilities

  • Debt collection agencies

  • Ecommecrce players

  • Mutual funds

  • Retail outlets

Testimonials

“ClickEz with it’s simple and easy to use self servicing technology has increased our debt collection by 90%”
–  Leading finance company in Australia

“Self-servicing Intelligent payment plans of ClickEz has helped our business collect payments which previously required a lot of time, effort and avoid repeated conversation with the customer”
–  Leading NBFC from India

Benefits:

  1. Ease of scaling the collection operations without manpower increase
  2. Significant cost reduction as compared to traditional in-house collection model
  3. Effective, personalised and engaging customer experience
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