Use Cases

Commercial Banking Solutions

Customers expect a high level of personal service across their financial institution, yet many institutions struggle to keep up. Multiple business lines engage with the same customer using disparate technologies that don’t communicate or integrate, leading to duplicate data entry and inefficient processes. EPIK’s Commercial Banking Solution drives intelligent automation into every corner of the financial institution. Through a single platform, institutions have the power to manage all aspects of the commercial banking process from onboarding to account opening, to loan origination and approval. Financial institutions can use Vanguard for a variety of commercial loans. From start to finish, Vanguard makes it easy for institutions to provide the level of personal service customers expect while generating more loans, reducing costs and ultimately driving more revenue for the institution.

SME Banking Solution

Small and medium-sized enterprises (SME) are a fundamental part of the economy. While the ability to borrow capital is essential to the growth of these businesses, small business loans often take the same amount of time to originate and maintain as complex commercial loans do. SMEs also expect a high-tech, digital banking experience. EPIK’s SME Banking Solution enables financial institutions to leverage technology to overcome the challenges of serving small and medium-sized enterprises. With a single, secure, cloud-based platform, Vanguard unites key steps in the onboarding, account opening and lending process from online application through underwriting and automated decisioning, document preparation, closing and e-signature. Institutions can mitigate risk, reduce time to fund (from weeks to days, hours and minutes) and create an exceptional customer experience leading to lasting and profitable relationships.

Retail Banking Solutions

The regulatory environment, financial service channels and customer behaviours and expectations are continually evolving. EPIK’s Retail Banking Solution digitally transforms retail banking to improve how financial institutions interact with and serve retail and small business customers. Vanguard provides institutions with a single mobile-enabled platform for account opening and retail loan origination that allows bankers to engage with customers in the branch and out in the field, increasing customer satisfaction and loyalty. Through an intelligent and powerful cloud-based solution that optimizes business processes, institutions and their customers interact on the same platform. Institutions can quickly respond to opportunities and regulatory changes as well as increase wallet share.

Customer Engagement Solution

In the past, banks interacted with customers and prospects in a limited number of ways. However, in today’s fast-paced, digitally-connected world, banks must be prepared to interact with anyone, anywhere and at any time. EPIK’s Customer Engagement Solution enables financial institutions to exceed customer expectations, build stronger relationships and deliver a customer-centric digital experience through a single platform. Customers can apply for products and services anytime at a place of their convenience and through device of their choice. Customer through a 24/7 gateway can access information regarding the status of their loans and the ability to easily upload required documentation. Vanguard marries innovative technology with powerful capabilities, allowing financial institutions to successfully engage with customers in a way that is seamless, modern and transparent.

Leasing Solution

In the leasing landscape, accurately delivering a competitive offering to foster customer trust and efficient business operations is essential to success. System reduction and, therefore, increased speed is paramount to provide a satisfying, customer-centric experience while streamlining the lessor’s workflow. With EPIK’s Leasing Solution, lessors can rapidly originate deals, manage underwriting tasks and collaborate with team members without leaving the Vanguard platform, benefiting all parties.